The only guarantee that matters. One that lasts forever.

We cannot know just how many years of luxurious comfort your Vi-Spring bed will bring you. So there is only one guarantee of quality we feel we can offer you.

The Vi-Spring Lifetime Guarantee

For your peace of mind. No matter how long you have owned your Vi-Spring bed, should you find that if it fails you through faulty workmanship, we will repair or replace it without question.

The Vi-Spring Promise

That you can change your mind. No matter how carefully you choose and specify your Vi-Spring bed, we know that the only test that really counts is the one you carry out in your own home. Which is why we promise to replace your bed without question if the spring tension is not perfect for you.* You can also download our Vi-Spring bed care leaflet, or consult the FAQs.

The Vi-Spring Pledge

“We promise you this: that if, having bought your bed and tried it for 30 days, you decide that the spring tension you have chosen is not perfect for you, tell us within the next 60 days and we will replace your mattress with a similar one of softer or firmer tension, without question.*”

*Terms and Conditions apply. Your Vi-Spring Promise is validated when your purchase is made from a retailer with display beds and where you have been given expert individual advice to assist in your comfort selection. It does not apply to purchases made on the Internet only.

4. How long does a bed last?

There are no rules defining how long a bed should last. However, a good bed is expected to last between 10-15 years, although top-quality beds can sometime exceed this. It is more important that your bed is comfortable and supportive while it lasts. The Sleep Council recommends changing your bed every 7-10 years.

5. Is there anything else I should know about my new bed?

If your old bed was 10 years old or more, the springs will have softened with constant use, particularly in the hip and shoulder areas, and your body will have adjusted to this over the years. Any new bed will therefore feel firmer and will take a little time to adjust to. It’s not unlike a new pair of shoes. Continual use, flexing and movement will imperceptibly change the feel until - almost unnoticed - they’re as comfortable and familiar as a favourite pair of slippers. This is just as true of beds.

Vi-Spring Guarantee FAQs

1. How long is the guarantee valid?

All Vi-Spring mattresses are guaranteed against manufacturing faults for the lifetime of the bed – this does not include normal wear and tear. See certificate for full terms and conditions.

2. What is the optimum turning frequency for your mattress?

There is no need to turn a Vi-Spring mattress regularly. The mattress does benefit from occasional turning during the first few months of use (this allows the fillings to settle evenly to provide the ultimate level of support).

3. Can the mattress be cleaned?

No. We do not recommend any wet cleaning of the mattress as this can damage the upholstery fillings within the mattress.

If your question has still not been answered, please contact us at: questions@vispring.co.uk

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